Education
Bachelor’s Degree Professional Studies, May, 2007
• 3.53 GPA, Graduated Cum Laude
• Dean’s List 2004-2007 academic years
• Job part-time; school full-time
• 3.01 GPA • Job part time; school full time.
Work Experience
English Teacher
• Responible for teaching English as a second language to Korean Kindergarten and Elementary school students. Involved working closely with Korean partner teachers and the school's academic director to ensure lesson objectives conformed to company standards.
• Established well defined lesson plans and learning materials in a wide range of subjects based on company standards.
• Performed monthly student evaluations for Korean partner teachers and parents of students.
• Assisted in development of an extra-curricular language exchange program to increase the English speaking skills of Korean co-workers.
• Required extensive work with children, public speaking, exceptional verbal and non verbal communication skills, patience, time management, and teamwork.
Content Provider
• Responsible for bi-weekly 300-400 word contributions of ‘search friendly’ copy to be posted on the Tripwolf blog. Topics were related to specific events, foods, or travel in particular regions of East Asia.
• Required creative writing skills, meeting deadlines, and the ability to deliver relevantly keyworded content in an interesting and engaging manner.
Department Trainer (Jan 2009 - Aug 2009)
• Responsible for running the new hire training program for the Support Department-- an important role in the training and acculturation of new employees.
• Developed and delivered training materials in a classroom setting. Involved working closely with Training Manager for professional development and to ensure company-wide consistency of materials and delivery styles.
• Analyzed performance metrics, measured success rates, and conducted gap analysis prior to managerial approval of new lesson material.
• Required extensive public speaking, interpersonal communication, time management, teamwork, and ability to adapt to unscheduled software release dates and immediately react with training materials to ensure department readiness.
Technical Support Analyst (May 2007 - Jan 2008)
• Front line of customer support for technical issues related to company products and services.
• Responsible for quality assurance when processing in-bound support requests via phone/email, detailed written documention of reported issues, extensive troubleshooting with clients and third party vendors, problem resolution, problem reassignment, and constant cleint communication.
• Required exceptional customer service abilities, interpersonal and written communication skills.
Graphic Designer/Online Auctioneer
• Designed print ads via digital interface, researched/appraised potential products, produced exponential amounts of ebay listings, sold company service's to prospective consignors, and consistently generated sales.
Graphic Designer/Production Design Team
• Designed posters, programs, tickets, flyers and print advertisements using Adobe CS Suite.
• Worked alongside Production Designer and Art Director to ensure accurate set construction.
Technical Assistant
• Assisted people with technical questions and how to’s related to Adobe CS programs, and various other issues of ill-compliance.
References
List of references and letters of recommendation available upon request.